I have called the last two nights about 11 and was told both nights that they would make sure the heat was on and Jeanie said today that they told her that it had been warm in there the last two mornings so it must be working!! I'll continue to call for a few more days to make sure they don't slack off. Jeanie and I just got home from shopping and she had a message on her machine that dad had fallen while trying to get into someone else's bed and they were sending him to the ER to be sure he was ok. Well that was 4 hours ago!!!! Jeanie just called and he's fine and already back! NO clue why they didn't call her cell or someone else!! We are going tomorrow to see them and I'll post. Jeanie went today and she said mom was so good she was scary!! Hopefully she'll be good tomorrow and that will be the best Christmas present for me! Love to all, Judy